FAQ's

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Frequently Asked Questions

How do I place an order?

Choose the item or items you want to send and add them to your shopping cart. A separate order should be made for each person receiving a delivery. We only need the receiver's name, address, province, municipality, phone number, and ID number to complete the order and ensure correct delivery. After payment, we process the shipment through our Miami facility and share tracking details so you can follow the package until it reaches your loved one's door anywhere in Cuba.

Who can I send packages too?

You can send packages to eligible recipients in Cuba as long as the delivery information is complete and accurate.

Who can accept the package delivery in Cuba?

The intended receiver or another authorized adult at the delivery address can typically accept the package on their behalf.

What information do you need about my mother whom I'm sending 3 boxes of food and toiletries?

We need her full name, exact address, province, municipality, phone number, and ID information so all boxes are matched correctly for delivery.

How long does it take to get my box(s) delivered to Cuba?

Delivery times vary by item type, processing, and shipping conditions, but we provide tracking updates so you can follow progress each step of the way.

Am I guaranteed that my packages will be delivered to the person I'm sending them too?

We work to ensure accurate delivery using the receiver information you provide, and tracking helps confirm each shipment milestone.

Who handles the US-Cuba custom regulations and tariffs? Who pays for that?

Our process is designed to guide shipments through the required logistics steps, and any applicable fees depend on the product and destination requirements.

Does the recipient have to pay a delivery tax in Cuban Pesos in Cuba, at the time of delivery?

Requirements can vary, so we recommend checking the order terms and delivery notes shown at checkout for the most current handling details.

How many products will you be offering to us to send?

We continue expanding the catalog with essential goods, and the available selection can be browsed directly on the shop page.

Can I request an item that you currently don't have on your website?

Yes, special item requests may be possible, and you can contact the team to ask about availability for a specific product.

Are you affiliated with the Cuban Government or any of their businesses?

This service is presented as an independent platform focused on helping families send goods and care packages to Cuba.

What are your refund, return and chargeback policies?

Policy terms depend on the order status and product type, so customers should review the order terms or contact support for help with a specific case.

What is the delivery process for receiving the boxes in Cuba?

After processing and export handling, the shipment is routed for local delivery in Cuba and tracking updates help show when it is nearing the final address.

Is my payment and personal information secure?

The site is designed around secure checkout and trusted handling practices to help protect order and customer information.

Delivery Across Cuba

Reliable home delivery to loved ones across the island.

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Shop from the U.S. with a simple & convenient process.

Secure Payment

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Essential Product Selection

Send groceries, household goods, appliances, & more.